Shopping FAQs

Frequently Asked Questions



Placing an Order

Placing an order with Re:Skull is easy and effortless. Make your purchase on RESKULL.com or contact a member of our customer care team to place a bulk order. Please note that orders cannot be modified after they are successfully submitted, so be sure to check the information you have entered very carefully.

Adding Items to Your Shopping Cart

When you are ready to make your purchase just select size and color (if applicable) and click the “add to cart” button. If you would like to continue shopping, just select any of the category or interest tabs at the top of the site or click on the Re:Skull logo to get back to the home page.

Order Limit

For promotional items, there may be an order limit placed due to high demand. See product description page for exact details. For all other items, 20 items are the max qty for any order. We reserve the rights to cancel your order without notice if it went beyond the order limit, exploiting pricing errors or found to be extremely high risk.

Checking Out

You can access your shopping cart simply by clicking on the cart link at the top right of the site. Review the items in your cart to make sure they are correct and make any changes necessary. You can update quantities and remove items from your shopping cart here. When you are satisfied with your selection, click the “checkout” button.

Secure Online Shopping

Our website is 100% secure and 256 bit encrypted to protect any information you enter while ordering. We use the latest security measures to ensure your information is protected.

Enter a Shipping Address

Provide the address to where you would like us to ship your order. If the billing address differs from your shipping address, please uncheck the box that states “use this address for billing” below the address fields.

Enter a Phone Number

While optional, it is highly recommended to enter your phone number so as to allow the delivery company to contact you in the case of emergency. Please note that we DO NOT collect or sell your phone number to third parties, nor use it for our advertising purposes. If we need to contact you, it will be in the form of an email.

Choose Your Shipping Method

We offer secured and insured shipping for all retail items at RESKULL.com. For promotional (free) items, there will be a reasonable shipping charge.

Provide Payment Method

We accept PayPal, Visa, MasterCard, American Express. PayPal supports a large number of credit cards, including Visa, MasterCard, American Express, Discover, JCB, Diner's Club and EnRoute. Please note that you DO NOT need to have a PayPal account to use PayPal Checkout. You may also use a Re:Skull Gift Certificate as a method of payment. Enter your gift certificate code in the billing step of checkout.

Redeeming a Coupon/Promotional Code

Any promotional offer code should be entered in the shopping cart.

Order Status

You will receive an order confirmation email within minutes of submitting an order and a shipping confirmation email with a tracking number when the order is processed and shipped. You can track your orders by clicking on the "Track Order" menu button at the top of RESKULL.com and enter the relevant tracking number.

Canadian Customers

Track your order at CanadaPost.ca for the latest delivery status updates.

Gift Packaging

Unfortunately, we do not offer gift wrapping and packaging options at this time.

Color Difference

Due to the lighting condition and screen setting difference, the item's color may be slightly different from the pictures.

925 Sterling Silver Items Authenticity

All products marked with 925 Sterling Silver are 100% authentic. For more info, please check the link here.

What is 925 Sterling Silver?

925 Sterling Silver Buying Guide

Joining Platinum Club

You will start receiving deals, special offers, new releases and exclusive discounts by entering your email address in the input box near the bottom of our website.

If you do not receive a confirmation email within the next 5 minutes, please check your 'Junk' or 'Spam' folder. Please add info@reskull.com to your contact safe list to make sure future emails from us do not go into the junk or spam folder.

 

JOIN OUR PLATINUM CLUB